Frequently Asked Questions

What's my username?

• Your D2L username is your firstname.lastname

How do I login to D2L?

• Go to D2L's login page at http://mninfinity.desire2learn.com, where you can enter in your D2L username and password to login in D2L.

Can I connect to my D2L course from home?

• You can access your Desire2Learn courses from anywhere as long as you have access to the internet.

I forgot my password. How can I retrieve it?

• Call 1-800-624-4072 to have your number reset.

How do I change my password after I login to my D2L courses?

• To change your password, click on the "My Password" link in the left menu of your "My Home" page in D2L.

How do I send email from within D2L?

• Click on the Email link in the navbar at the top of the page. You can send messages to your instructor and/or classmates.

How do I open documents that are in my course?

• You may click on teh document link to open it. However, the best way is to right click the link and open it in a new window.

Do I need special software to use D2L?

• Not really. Any web browser should be able to access D2L. If you have any difficulty with the browser of your choice, however, you might want to try using one of the officially supported ones. Internet Explorer 7.0 or 8.0 are recommended. (Students may need additional software to open documents that your instructor provides within D2L).

I can't see my course - what do I do?

• Courses are not released for student access until the first day of the semester. Additionally, you must complete the student orientation course to familiarize yourself with the Desire2Learn system prior to having access to your courses as well. If you still do not see your courses AND you have already completed the orientation, please contact the technical support desk at 1-800-624-4072.

INFINITY Online ~ PO Box 520 ~ Coleraine, Minnesota 55722 ~ Phone/Fax: 800-624-4072